Terms and Conditions

Play In Golf – Terms & Conditions

Welcome to Play In Golf. Play In Golf is operated by Competitive Edge Golf Limited a company registered in England and Wales with company number 06879246 and registered office at Unit 7 Stanley Green Trading Estate, Cheadle Hulme, Stockport, United Kingdom, SK8 6RB and VAT number 979346557 (the “Company”). The Company operates the website https://playingolf.co.uk (the “Website”) and a mobile app (the “App”).

These terms (the “Terms”) set you how you can use the Website and App, how you can make bookings, how you must behave when you visit and/or are present at Play In Golf’s venue at Unit 7 Stanley Green Trading Estate, Cheadle Hulme, Stockport, United Kingdom, SK8 6RB (the “Venue”) and for any purchases made in the shop at the Venue (the “Shop”). By making a Booking (as defined below), entering the Venue or making a purchase in the Shop, you accept these Terms and agree to abide by them in full. Please read these Terms carefully as they are in place to ensure a safe, professional and enjoyable experience for all customers.

When certain words and phrases are used in these Terms, they have specific meanings (these are known as “defined terms“). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

In these Terms, when we refer to “we“, “us” or “our“, we mean the Company; and when we refer to “you” or “your” we mean you, the person accessing or using the Website or App or visiting the Venue.

For information on how we store and use customer data please visit our privacy policy available on the Website and App. 

These Terms were last updated on 27 February 2026.

1. Website and App
   • The Website and App are made available free of charge. We do not guarantee that the Website and App, or any content on them, will always be available or be uninterrupted. Access to the Website and App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website or App without notice. We will not be liable to you if for any reason the Website or App are unavailable at any time or for any period. We may update the Website and App and/or change the content on them at any time. 
   • You are responsible for making all arrangements necessary for you to have access to the Website and App. You are also responsible for ensuring that all persons who access the Website and App through your internet connection are aware of these Terms and that they comply with them.
   • The App requires a smartphone or other mobile device running either the iOS or Android operating systems (the device you use, the “Device“) and, to download the App and to access the latest features, you will need Internet access.
   • Please note that certain functions made available on the Website and App may be governed by additional terms and conditions which will be available to you from time to time.
   • The Website and App and the content on it are provided for general information purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely.
   • You may only use the Website and App for your own domestic, private and non-commercial use.
   • You will need to register an account with us in order to access certain services available on the Website and App (“Account”). If you register an Account, you will be asked to provide certain information (such as your email address) and to create a password, as part of our security procedures.  If you register an Account you will become a “Registered User“.
   • You must be at least 18 years old to register an account, however if you are under the age of 18 years old you must ask for permission from your parent or legal guardian prior to registering an account.
   • To protect your Account, keep your password confidential and do not disclose it to any third party. You are responsible for the activity that happens on or through your Account.
   • We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
   • You agree not to:
     • use the Website or App in any way that breaches these Terms or any applicable local, national or international law or regulation (“Appliable Law”);
     • copy, or otherwise reproduce or re-sell any part of the Website or App unless expressly permitted to do so in these Terms; or
     • do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Website or App or any equipment, network or software used in operating the Website or App.
   • We do not guarantee that the Website or App will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website or App and we recommend that you use your own virus protection software.
   • You must not misuse the Website or App by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website or App, the server on which the Website or App are stored, or any server, computer or database connected to the Website or App. You must not attack the Website or App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website or App will cease immediately.

 

2. Bookings and payments
   • Bays at the Venue (each, a “Bay”) are available for booking. All bookings must be made online via the Website or App or in-person or by telephone via Reception (each, a “Booking”).
   • Full payment is required at the time of Booking unless otherwise agreed.
   • Prices are per bay, per hour. Additional player charges apply where stated.
   • Play In Golf reserves the right to amend pricing, offers and availability at any time, save that any price or offer agreed at the time of Booking will not be affected.
   • You may cancel or amend a Booking at least 24 hours prior to Booking start time. You will receive a refund of any Booking cancelled more than 24 hours in advance of a Booking start time.
   • You cannot cancel or amend a Booking in the 24 hours prior to that Booking start time. You will not receive a refund for any cancellation made within 24 hours of a Booking start time.
   • If you fail to attend the Venue for a Booking then you will not be entitled to a refund. If you arrive late, you forfeit that part of the time period and you are not entitled to a pro-rata refund nor are you entitled to extend the period of your Booking. Please arrive at least 10 minutes before your Booking start time. Your Bay session begins and ends at the time set out in the Booking.
   • Any booking for a Bay made by distance communications will not be subject to the right of withdrawal under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 because it constitutes the supply of services related to leisure activities for a specific date or period of performance.
   • Your Booking may, where selected, include a lesson from a golf professional (the “Pro”). If the Pro selected as part of your Booking is unavailable for any reason outside of the Pro or the Company’s control, the Company will provide you with a refund.
   • If you bring anyone to the Venue under the age of 14 then you are responsible for ensuring that they are supervised by an adult at all times.
   • If you make a Booking for multiple customers then those additional customers are your guests. You are responsible for (1) ensuring that each such guest complies with these Terms, and (2) bringing these Terms to each such guest’s attention.

 

3. Buying products from the Shop
   • If you buy a product from the Shop, you are entering into a contract of sale for that product with the Company. Title and risk in that product passes to you upon receipt by the Company of full payment by you for that Product.
   • Save as set out in clause 3.3 below, any product purchased from the Shop may be returned to the Company within 21 days of the date of purchase for an exchange or credit note, provided that: (a) the product being returned is unused and in its original condition; (b) all original packaging and tags are attached; and (c) proof of purchase is provided.
   • Any products that have been personalised or made bespoke to you will not be eligible for returning under clause 3.2.
   • Nothing in this clause 3 affects your rights to return any faulty products under the Consumer Rights Act 2015.

 

4. Food and Drink Policy
   • Only food and drink purchased onsite at the Venue may be consumed within the Venue. External food and drink is strictly prohibited.
   • Alcohol will only be served to persons aged 18 or over and valid ID may be requested.
   • Management reserves the right to refuse alcohol service at any time.

 

5. Conduct and Behaviour
   • The Company operates a zero-tolerance policy towards abusive, aggressive, discriminatory or disrespectful behaviour towards staff or other customers.
   • If you act inappropriately then we may refuse you admission or remove you from the Venue without refund.
   • You must follow safety instructions provided by staff at all times.
   • You must comply with Applicable Law at all times when at the Venue.

 

6. Safety and Equipment Use
   • Only one person may swing a club at any one time within a Bay. All other players must remain behind the designated hitting line.
   • Practice swings outside of the hitting mat area are not permitted.
   • Only clean golf clubs may be used within the facility.
   • Premium golf balls are provided by the Company. Personal balls may not be used unless authorised by the Company.
   • You will be liable for the full cost in replacing or repairing any damage caused deliberately or recklessly to equipment, screens or facilities at the Venue.

 

7. Clothing and Footwear
   • There is no formal dress code at the Venue — customers are encouraged to wear what is comfortable.
   • Footwear must be clean and suitable for indoor use. Muddy golf shoes or footwear that may damage flooring or equipment are not permitted.

 

8. Liability and Health
   • You participate in activities at the Venue at your own risk. Golf activities involve swinging clubs and the use of golf balls, which carry an inherent risk of injury.
   • You are responsible for ensuring that you use the facilities at the Venue safely and follow all staff instructions at all times.
   • You should not participate in activities at the Venue if you suffer from any injury, illness or medical condition that may be aggravated by physical activity. If in doubt, medical advice should be sought before participating.

 

9. Photography & CCTV
   • CCTV is in operation at the Venue for safety and security purposes.
   • The Company may capture photography or video content for promotional use. If you do not wish to appear in marketing material, please notify a member of staff.

 

10. Unavailability of a Bay
    • If the Company determines that a Bay that you have Booked is unavailable at the Booking time due to: (a) health and safety requirements and/or Applicable Law; (B) being closed for repairs, maintenance or re-building; or (C) any other circumstances at the Company’s reasonable discretion, then the Company will use its reasonable endeavours to provide you, during any such period of unavailability, with an alternative Bay elsewhere in the Venue. Where the Company is not able to provide you with an alternative Bay in such circumstances, you will be entitled to a refund. If the alternative Bay provided is a lower tier of Bay then a pro-rata refund will be provided to you.

 

11. Gift Vouchers
    • Gift cards are available to be purchased online (each, a “Gift Card”). Gift Cards are issued and operated by the Company.
    • The Gift Card will be for the selected cash value (in British Pound Sterling) which can be used by you or the holder to pay for products and services made available by the Company. The money loaded onto your Gift Card is only a pre-payment system for the goods and services of the Company; it is not a credit card, credit line or deposit account. No interest, dividends or any other earnings will accrue on the money loaded onto your Gift Card.
    • To upload money onto a Gift Card, you must be aged 18 or over and a resident in the UK.
    • When you use (or the holder uses) your Gift Card, the cash balance on that Gift Card will be reduced by the full cash value of the purchase. We reserve the right to correct or amend the remaining balance if we believe that an invoicing or accounting error has occurred.
    • You must be present with your Gift Card when you make purchases at the Venue.
    • The money uploaded to your Gift Card cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on your Gift Card and may be used to pay, in whole or in part, for future purchases at the Venue.
    • All money uploaded on your Gift Card must be used by the expiry date which is 12 months from the date of purchase of the Gift Card. Any balance left on the Gift Card after this date will be forfeited and cannot be refunded.
    • You are responsible for any unauthorised payments using your Gift Card. The Company is not liable for lost, stolen or damaged Gift Cards.
    • Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without the Company’s written permission.
    • We do not warrant or represent that your Gift Card will always be accepted at the Venue. For example, in the unlikely event of a failure of our IT and communications systems, we may not be able to accept Gift Cards as payment during such a system failure.
    • We reserve the right to refuse to accept a Gift Card or to limit the use of a Gift Card if we deem it to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw or cancel your Gift Card or take any other action we may deem appropriate if we suspect fraud, misconduct or unauthorised use of your Gift Card. The Gift Card shall become invalid once cancelled and you will not be able to redeem the balance on your Gift Card.
    • We reserve the right to withdraw the Gift Card scheme on reasonable notice, such changes will be posted on the Website. In such event any amount remaining on you card will be reimbursed to you via a bank transfer.
    • You can exercise your right to cancel the purchase of a Gift Card under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of purchase. If you wish to exercise your right to cancel, you must contact the Company. You can do this by completing the model cancellation form set out in the Appendix and returning it to the Company. If you exercise your right to cancel, we will provide you with a refund no later than 14 days after the day on which you informed the Company about your decision to cancel the purchase. The reimbursement will be made using the same means of payment you use to pay for the purchase, unless you have expressly agreed otherwise.

 

12. Liability
    • The Company only provides you with access to the Venue for your domestic and private use and you agree not to use the Venue for any commercial or business purposes, and the Company has no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
    • If the Company fails to comply with these Terms, the Company is responsible for loss or damage you suffer that is a foreseeable result of the Company’s breach of these Terms or its negligence, but the Company is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the Company’s breach or if it was contemplated by you and the Company at the time of a Booking.
    • Except as otherwise set out in these Terms, and to the fullest extent permitted by Applicable Law, the Company shall have no any liability in respect of:
      • any failure to carry out, or any delay in carrying out, any matter in respect of these Terms, including admitting you and/or any other person to the Venue, caused by any circumstances outside the Company’s reasonable control including as a consequence of any restrictions required by law;
      • any loss, theft or damage to personal property brought into the Venue; and
      • any injury, loss or damage suffered by you.
    • Notwithstanding any provision in these Terms and Conditions, the Company does not seek to exclude or limit its liability: (a) for fraud or fraudulent misrepresentation; (b) for death or personal injury caused by the negligence of the Company or the negligence of any of their officers, employees, or agents; (c) under section 2(3) of the Consumer Protection Act 1987; or (d) for any other matter for which it is not possible to exclude or limit liability by Applicable Law.

 

13. Intellectual property
    • We are the owner or licensee of all intellectual property rights in the Website and their content, the App and its content, the Play In Golf name and mark and product names, images and packaging. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
    • You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms. You must not use the Website or App (or any part of them or their content) for commercial purposes; however, you may download material from the Website and App solely for non-commercial, personal use by you.
    • No part of the Website or App, or any materials at the Venue, including, without limitation, the text, designs, graphics, photographs and images contained in them, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
    • Any communications or materials you send to us through the Website or App by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website or App to buy products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.
    • We grant to you a non-transferable, non-exclusive, revocable licence to use the App on the Devices provided that you comply with these Terms and the documents referred to in it.  We reserve all other rights.

 

14. General
    • Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
    • Whilst the Company tries to ensure that pricing information on the Website and App is correct, errors may arise from time to time. If the Company discovers an error in the price or nature of the Bay you have Booked, the Company will inform you as soon as reasonably practicable and give you the option to either reconfirm your order at the correct price/specification or to cancel it. If the Company is unable to contact you, it will unfortunately have to treat the order as cancelled. If the order is cancelled, the Company will provide you with a full refund.
    • If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    • Please note that these Terms are governed by English law, meaning that your use of the Website, App and entry to the Venue, and any dispute or claim arising out of or in connection with the foregoing (including in relation to any non-contractual disputes or claims) will be governed by English law. You and the Company both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
    • Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. Our team of experts aim to respond to you with 2-3 working days of contacting us. You can contact us using the following details:

Address: Unit 7 Stanley Green Trading Estate, Cheadle Hulme, Stockport, United Kingdom, SK8 6RB

Telephone number: 0161 509 2859

• We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Website,  App or Venue. If you are a Registered User, we will provide you with at least 30 days’ advance notice of any such changes, unless such changes are required on shorter notice to comply with Applicable Law. If you do not wish to continue using the Website, App or Venue following the changes to the Terms, you can cancel your agreement to these Terms by cancelling your Account.

 

 

Appendix

Model cancellation form for Gift Cards

To: Play In Golf, Unit 7 Stanley Green Trading Estate, Cheadle Hulme, Stockport, United Kingdom, SK8 6RB

Email address: info@playingolf.co.uk

I hereby give notice that I cancel my contract of sale for the purchase of a gift card ordered on [***].

Name of consumer: [***]

Address of consumer: [***]

Signature of consumer (only if this form is notified on paper)

Date: [***]